1. What products does Velvet offer? We provide allergy-safe crochet flowers, customizable wellness gift boxes that let you pick items that resonate, affirmations, self-care goodies, and a children’s collection crafted to support emotional expression in little ones.
2. How do the build-your-own boxes work? Our build-your-own box lets you curate a personalized gift by choosing from a variety of items—flowers, affirmations, wellness products, and more—so you can create a gift that truly speaks to the recipient’s emotional needs.
3. What is Velvet Kids? Velvet Kids is our special collection designed for children, created with love and insight by our youngest co-founder. It features gentle, thoughtful gifts and stories to support children’s emotional wellbeing.
4. Why crochet flowers? Crochet flowers are allergy-friendly, hospital-safe, and long-lasting — a meaningful alternative to natural flowers. They symbolize lasting care and softness without any allergy risks.
5. Can I customize my gift? Yes! Whether you want to personalize a build-your-own box or request specific themes or items, we are happy to collaborate and create gifts tailored to your emotional wellness goals.
6. Do you cater to corporate or hospital orders? Absolutely. We work with corporates and hospitals for employee wellness, patient care, and large-scale gifting, providing customized solutions that emphasize emotional support and inclusivity.
7. How do you ensure your gifts are emotionally safe and inclusive? Our collections are curated with guidance from trauma specialists and mental health practitioners, ensuring every product and message promotes emotional safety, affirmation, and inclusivity.
8. How do I care for crochet flowers and other products? Crochet flowers can be gently dusted or wiped to keep them fresh. Most wellness products come with care instructions. Our team is also happy to provide guidance upon request.
9. How can I collaborate with Velvet? We love partnering with brands, wellness experts, corporates, hospitals, and creators. Visit our “Collaborate with Us” page to get in touch and explore possibilities.
10. How long does shipping take and do you ship internationally? We usually ship within 5-7 business days across India. International shipping is available on request — contact us to learn more.
11. How do I contact Velvet for support or questions? Reach out anytime via email at [support@velvet.com] or use the contact form on our website. We aim to respond within 24-48 hours.

At Velvet Box, we take great care in crafting, packing, and delivering your gifts with the softness and attention they deserve.

Processing Time

• All standard orders are processed within 3-5 business days
• You’ll receive a confirmation email once your order is packed and ready to ship

Shipping Time

• Delivery within India typically takes 5–7 business days after dispatch
• For bulk, corporate, or hospital orders, shipping timelines will be shared at the time of confirmation

International Shipping

• We currently ship within India. For international orders, please write to us at [your email] — we’ll do our best to accommodate your request.

Delivery Partners
We work with trusted delivery services like Bluedart, Delhivery, and India Post, depending on your location and order type.

Packaging
Every Velvet package is thoughtfully wrapped - not just to protect your items, but to make the unboxing feel like a warm hug.

Shipping Delays
While we do our best to dispatch on time, delays may occur due to weather, festivals, or courier issues. We’ll always keep you informed if there’s a significant delay.

Address & Delivery
Please ensure your shipping address and contact details are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Questions or Concerns?
If you need help with your order status, drop us a note at [support@velvet.com], and we’ll get back to you within 24–48 hours.

At Velvet Box, every gift is made and packed with great care, intention, and emotional thoughtfulness. Since many of our products are handmade, customized, or personal in nature, we are currently unable to accept returns or offer refunds.

Please Note:

• We do not accept returns for change of mind, personal preferences, or gifting misjudgements
• Custom orders, personalized items, and build-your-own boxes are made just for you — and are therefore non-returnable
• Crochet flowers and wellness products are carefully quality-checked before dispatch to ensure they arrive in perfect condition
• It is recommended to make an unboxing video of the package incase you need to apply for a return/refund

In the rare case that your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email/contact page]. We’ll do our best to make it right with a replacement or store credit, depending on the issue. We appreciate your understanding — every Velvet product is a small act of care, and we hope you feel that in every detail.